Member Select Vacations, LLC dba AAA Exclusive Vacations
These Terms and Conditions (“Terms”) apply to any tour package (hereinafter, the “TP”) purchased from Member Select Vacations, LLC dba AAA Exclusive Vacations’ (“EV”) Club Adventures portfolio, and govern the contractual relationship between you and EV with respect to any such TP.
Please read these Terms carefully as by reserving or purchasing any TP with EV, or by traveling on a TP you acknowledge that you: i) have read and understand these Terms, and ii) indicate your express acceptance of and agree to be bound by these Terms. If you have confirmed a reservation on a TP with more than one passenger named and booked on such reservation, you shall be deemed to have accepted these Terms on behalf of all passengers named in the reservation (including minors and those under a disability) and traveling on or otherwise participating in any TP (hereinafter “you” or the “passenger(s)”), and by such travel or participation all passengers indicate their assent to these Terms.
1. Exclusions: The itinerary and invoice for the TP sent by EV to you (together, the “Itinerary”) shall set forth its included and excluded components. Unless otherwise specified on the Itinerary, air transportation, transfers, optional tours, car rental drop-off fees, travel protection insurance, gratuities for tour guides and items of a personal nature are excluded from the TP price. All rates quoted are per person and based on double occupancy, unless specifically noted otherwise. Travel documents relating to the TP will be sent to you approximately three (3) weeks prior to the departure date.
2. Payment Schedule. Non-Refundable Deposit:
At time of reservation $400 per person shall be remitted to EV as a non-refundable deposit for the TP.
- Inca Trail Non-Refundable Deposit: At time of reservation for any TP including the trek on the Inca Trail, a $500 non-refundable deposit will be required.
- MOVEable deposit: If you cancel your TP for reasons other than non-payment or other breach of these Terms, at your election EV will apply your non-refundable deposit to another Club Adventures TP departure date; however, MOVEable deposits must be used within twenty-four (24) months of TP cancellation. MOVEable deposits have no cash value. Notwithstanding the above, all cancellation penalties shall apply for the TP as per Section 3.
Balance: The balance of the TP price (total cost minus monies paid by you) is due sixty-five (65) days before the date of departure; please remit payment to the travel counselor with whom you made your reservation either at the AAA branch or over the phone. In the event the balance is not paid when due, EV reserves the right to cancel your reservation.
3. Cancellations and Refunds: If you cancel your TP, you must advise EV in writing. The following cancellation fees will apply based upon the number of days from your departure date that EV receives your notice of cancellation.
- From the time of booking up to sixty-five (65) days prior to date of departure: all amounts, excluding nonrefundable deposit, are refundable.
- From sixty-four (64) to date of departure: Full penalty. No refund of any amount will be paid. In addition, no refunds will be given for unused services, including hotel rooms, meals, sightseeing tours or other goods or services regardless of the reason for the non-utilization.
- Flexi-Pledge Promotion: If you cannot travel due to contracting COVID-19 (supported by a medical certificate), or due to being impacted by government-imposed travel restrictions related to COVID-19, you can cancel your trip up to 65 days prior to departure and we will provide you with a credit to the value of 100% of monies paid, which has no expiry date.
- Changes to TP. A handling fee of $25.00 per transaction per person will be assessed for any change or revision made to a reservation, and notwithstanding anything contrary in these Terms, such fee(s) will not be refundable at any point.
4. Special conditions apply to the following: Kimberley region of Australia, Adventure Cruising, gorilla permit trips, 18-29’s, family trips, tailor made trips, Antarctic voyages, trekking trips in the USA with Wildland Trekking. Call 844-205-6226 for details.
5. Cancelled TPs: EV reserves the right to cancel any TP or parts of the TP due to lack of participation or for any other reason in EV’s sole discretion including unforeseen events and circumstances well beyond EV’s control that is for the safety and wellbeing of the passengers. EV will, however, except in situations beyond its control, inform you prior to departure of any such cancellation. If EV cancels a TP, a full refund will be issued, but only for the monies paid to EV and not for any incidental expenses incurred in preparation for the TP.
6. Insurance Requirements: At least five (5) days prior to your departure, EV requests that you provide evidence of travel insurance coverage for the TP with a minimum medical, evacuation and repatriation coverage of US$200,000 covering all applicable dates of travel with the TP. This insurance must cover personal injury, death and emergency medical expenses. In addition, on the first day of the TP, a representative of the TP will verify that you have sufficient insurance in place. We strongly recommended you extend your coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while traveling. You acknowledge that insurance coverage is not included in the cost of any TP and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.
7. Baggage: Although every effort is made to handle your luggage as carefully as possible, EV is not responsible for and does not assume liability or accept claims for any loss of or damage to luggage, including without limitation due to breakage, theft or wear and tear through hotel and group carrier handling. It is recommended for your own self-interest and protection that you have adequate insurance to cover these possibilities. Your travel counselor will be happy to assist you in purchasing travel insurance. Contraband or illegal substances, firearms, dangerous items, or live animals are not acceptable items to be brought on any TP. All baggage and persons are subject to security inspection at any and all times. Visit https://bags.amadeus.com/ for additional information on baggage.
8. Delays: A TP may be delayed due to bad weather, river levels, road conditions, transportation delays, government intervention, sickness or other contingency for which EV or its third-party travel suppliers cannot control; EV assumes no liability for such delays.
9. Explanation of Responsibilities and Tour Conditions: EV reserves the exclusive right to change or cancel itineraries, hotels, and other tour components whenever it is deemed necessary. If this occurs, every effort will be made to offer alternate dates, hotels or other tour components. Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond EV’s control that prevent EV from operating as scheduled. EV expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays to the Itinerary on any TP. EV does not accept liability, including any liability for cancellation fees in the case of you being denied boarding by any airline or cruise carrier.
10. Women Expeditions (WE): Club Adventures WE: Women Expeditions trips are curated for the female traveler. However, EV cannot guarantee that any departure will be exclusively female.
11. Binding Arbitration: You agree that any dispute concerning, relating or referring to these terms and conditions, the brochure or any other literature concerning your trip, or the trip itself, shall be resolved exclusively by binding arbitration pursuant to the Federal Arbitration Act, 9 U.S.C. §§1-16, either according to the then existing Commercial Rules of the American Arbitration Association (AAA) or pursuant to the Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS). Such proceedings will be governed by substantive (but not procedural) Rhode Island law and will take place in Providence, RI. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable. By agreeing to these Terms, you (and we) are waiving our right to a trial by jury.
12. Release of Liability: You understand that EV does not own, control or operate any supplier of services for your TP. As a result, EV is not liable for any negligent or willful act or failure to act of any such supplier, including without limitation any direct, indirect, consequential, punitive, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission of any such supplier, whether or not it uses the EV name, and/or from any other act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, or breach of contract of any third party. EV is not responsible for any loss, injury, death, inconvenience or expense due to delay or changes in schedule, overbooking or downgrading of accommodations or hotel, ship or yacht problems of any kind, lost or misplaced luggage, insolvency, or default of any supplier, attacks or bites by or diseases from animals, pests or insects, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes or labor disturbances, acts of God or government, acts of terrorism or the threat thereof, force majeure, war, quarantine, epidemics or the threat thereof, criminal activity, or any other cause beyond its control. In addition, you agree to hold EV harmless from its own negligence. Adventure travel such as you are undertaking involves hazardous activities, some in remote areas of the world, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of EV, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. Weather conditions may be severe, adverse and/or unpleasant. Medical services or facilities may not be readily available or accessible or consistent with standards in the United States during some or all of the time during which you are participating on the TP and, when available, may not be of the quality which exists in the United States and evacuation thereto may be difficult and lengthy. In order to partake of the enjoyment and excitement of this adventure travel trip you must be willing to accept the risks and uncertainty involved as being an integral part of your adventure. You hereby accept and assume full responsibility for any and all risks of illness, injury or death and of the negligence of EV and agree to hold harmless and release EV from claims of third-party negligence. In addition, you agree to accept all risks of the activities in which you are engaging, including solely be example, negligence with regard to bicycle selection or maintenance, the use, installation or maintenance of any optional or add-on equipment such as pedals, odometers, mirrors, bar ends, etc., in the maintenance or operation of any van or other motor vehicle utilized to transport passengers, physical exertion for which you are not prepared; negligent or reckless cycling by the participant or others; inability to properly operate a bicycle; the failure of any transportation mechanism to arrive or depart timely or safely, whether by plane, train, auto, boat, canoe, kayak, bicycle, ski, horseback or other animal, by foot, or by any other conveyance; consumption of alcoholic beverages; risks associated with food or impure water, etc. These Terms are also entered into on behalf of any minors accompanying you and are binding on your heirs, legal representatives and assigns. You are voluntarily participating in activities on the TP with knowledge of the dangers involved and agree to accept any and all risks including loss of property, inconvenience, injury and death.
13. Miscellaneous: EV reserves the right to refuse you as a TP passenger, or to remove, at its own expense and without any refund, from a TP, any person it judges to be incapable of meeting the rigors and requirements of participating in the activities, or any person whose actions or general deportment impede the operation of the TP, create a safety problem or impact the rights, welfare or enjoyment of other members of the TP. You agree to follow all written and verbal rules of conduct presented to you by EV, TP leaders, guides, captains or crew. EV reserves the right to decline to accept any person as a member of the TP, or to require any passenger to withdraw from the TP at any time, when such action is determined by the TP leader to be in the best interests of the health, safety, and general welfare of the TP group or of the individual passenger. EV reserves the right to make route, hotel, guide, vessel, itinerary and TP modifications as required or desirable to improve the TP quality and/or to accommodate the comfort and well-being of passengers. Additionally, EV does not accept responsibility for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, or other such causes. EV reserves the right to withdraw any TP or activity announced. Certain locally hosted TP activities may include meals. Any special meal requests are on a “request-only” basis and cannot be guaranteed. If any portion of these Terms is unenforceable, the remaining portions shall remain in full force and effect. All applications are subject to acceptance by EV in Providence, Rhode Island.
14. Photographic Release: EV reserves the right to take photographic or film records of any of its TPs. You agree that EV may use any such photographic or film records for promotional and/or commercial purposes, and you approve such use by third parties with whom EV may engage in joint marketing, without any remuneration to you. You assign all right, title, and interest you may have in or to any and all media in which your name or likeness might be used to EV.
15. Medical and Health: It is vital that persons with medical problems make them known to EV well before departure. The TP leader has the right to disqualify anyone at any time during the TP if he or she feels the TP passenger is physically or mentally incapable or if continued participation will jeopardize the individual involved or the enjoyment of the group. Refunds are not given under such circumstances. Hospital facilities are often unavailable and evacuation can be prolonged, difficult, and expensive. EV assumes no liability regarding the provision of medical care. You must provide medical information reasonably requested by EV, including any disability requiring special attention at the time the reservation is made. Medical Forms are mandatory for certain TPs. If you have any pre-existing medical conditions which may impact your ability to travel, you must return a medical form, signed by a licensed and practicing physician to EV indicating you are cleared to go on the TP, prior to or at the time of final payment for the applicable booking. EV reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a TP. In the event that you do not complete the required Medical Form or provide medical information reasonably required by EV for any reason by the deadline indicated above, EV reserves the right to cancel your booking and all applicable cancellation fees will apply. You are responsible for assessing whether a TP is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. EV does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the TP based on your own unique circumstances, limitations, fitness level and medical requirements.
16. Americans with Disabilities Act: EV will make reasonable efforts to accommodate the special needs of TP passengers. Such passengers, however, should be aware that the Americans with Disabilities Act is inapplicable outside of the United States and facilities outside of the United States for disabled individuals are limited. It is strongly recommended that passengers requiring assistance be accompanied by a companion who is capable of and totally responsible for providing any assistance. Neither EV, nor their personnel or suppliers, may physically lift or assist a TP passenger into transportation vehicles. EV cannot provide special individual assistance to a TP passenger with special needs for walking, dining or other routine activities. To request a wheelchair accessible room on a cruise, the passenger or person sharing the room must have a recognized disability that alters a major life function and requires the use of a mobility device and the accessible features provided in the wheelchair accessible stateroom.
17. State Department and CDC Information: The State Department (www.travel.state.gov) and the Centers for Disease Control and Prevention (www.cdc.gov) periodically issue statements, advisories and warnings about risks to travelers. These statements are country-specific and contain important information. EV urges all passengers to review these sites.
18. Responsibilities of TP Members: TP passengers have certain responsibilities to EV and to other TP passengers. TP passengers are responsible for understanding the conditions of the TP, for selecting a TP in consultation with EV that is appropriate to their interests and abilities, and for preparing for the TP by studying the Itinerary and supplemental TP information sent by EV. It is the responsibility of TP passenger, and not EV, to be in possession of the necessary travel documents and identification for travel.
19. Traveling Minors: Any minor child (under the age of majority) who shall participate in a TP must be accompanied and supervised by an adult during the entire length of the TP. EV will make reasonable efforts to accommodate the special needs of any minor child during the TP. However, EV cannot provide special individual assistance to any minor TP passenger. The adult travel companion shall be responsible for the conduct and care of the minor TP passenger. The minimum age requirement is set forth in your Itinerary.
20. Maps & Photos: Maps shown on TP information provided to you are current at the time of printing and may not reflect actual TP routing should the TP change. Photos shown are reflective of the area(s) visited, but may not be included in the actual TP Itinerary.
21. Air: Air arrangements will not be made until the land deposit is received. An additional deposit or full payment may be required per person. Specific airlines terms and conditions will be provided at time airfare is booked as each airline has its own policies and procedures.
22. Government Taxes and Fees: Your itinerary will determine the taxes and fees you pay. They vary widely based on the airports you leave from and arrive at and the country those airports are in. A segment is defined as one takeoff and landing. Please be advised these are subject to change. We reserve the right to correct errors.
23. Car Rental Age Policy & Young Renters Fee, Credit Card Requirement. The minimum age for all renters is 20 (age differential charge applies for age 20-24) excluding Prestige, Adrenaline, and select specialty vehicle classes where the renter must be 25 to rent. A credit card in the renter’s name is required and a minimum of $200 USD may be put on hold. Cash deposits are not permitted. Debit cards issued under Visa, Mastercard and Discover which draw funds directly from the cardholder’s account will be accepted to qualify for rental at most airport locations with proof of a return airline flight to coincide with the rental and two (2) forms of identification.